However in my defense, of all the calls/emails I handled, less than 5% of - more. I believe that this is because I did not receive enough sales for them to see value in keeping me. GoTo, formerly LogMeIn Inc., is a flexible-work provider of software as a service (SaaS) and cloud-based remote work tools for collaboration and IT management, with products including GoTo Connect, GoTo Resolve, Rescue, Central, and more, built for small and midsized business IT departments but powerful enough for the enterprise. During my time at LMI, I was in the middle of the pack in terns of total tickets handled but was still laid off without notice. Among the statistics that are tracked include: amount of phone and email tickets resolved, average call time, average wait time, average work time, new sales, renewal sales and cancellation defends. They brought in over 100 temp to permanent User Service Reps to handle tough calls with disgruntled customers regarding price increases and issues with tech support. Rather than approach you and tell you to work on certain things or do something differently, they'll just lay you off without any notice. It almost seems like they don't care about whether you succeed at the position or not. With all that said, the management team is completely lacking. I have worked at 10 other companies in my life and have never seen a group of men and women more dedicated to helping out each other with tough phone calls/tech support. LMI creates a unique sense of culture and every coworker seems to really enjoy helping out everyone around them. New outbound capabilities and additional inbound features help enable previously underserved SMBs BOSTON, J(GLOBE NEWSWIRE) - LogMeIn. Inside their main Boston headquarters, they have created what can only be described as a mini-google atmosphere with an on site gym, tons of free snacks, coffee, meals, games and even craft beer cart Fridays. They are easily the coolest company I have ever worked for. Let me start out by being as positive as I can about LogMeIn. The most enjoyable part of the job was that people here really are excited about their products and how to help customers. The right manager will help you develop your career.Īside from the challenges of any sales position, the hardest part of the job was being at the company during a period of transition as it merged with a former rival. I found management is very approachable (when the CEO has a standing desk out on the floor none of the c-suite is going to try to grab a corner office). The working environment is what you might expect from the "millennial" office, (open office design with even the CEO at a standing desk out on the floor), amenities like ping pong, basketball, lots of "healthy" snacks and even a free coffee bar.ĭespite LogMeIn's portfolio of collaboration and conferencing products you probably won't have work from home privileges right of the bat, but that may depend on your roll. This includes tips and best practices on security, remote access, communication, health and wellness and communication.The Boston Offices of LogMeIn (2 buildings on the same street in Boston Seaport) are a modern software company in classic brick exterior buildings. We also know that remote work may be unchartered territory for many organizations around the globe, so we have also been offering guidance on how to successfully work from home for employees, managers and IT teams. Additionally, we are allowing current LogMeIn customers to expand their agreements with us to include GoToMeeting, GoToWebinar and other tools to cover their entire employee population at no additional cost to their current subscription. These kits include solutions for meetings and video conferencing, webinars and virtual events, IT support and management of remote employee devices and apps, as well as remote access to devices in multiple locations. To help manage this transition, LogMeIn has been offering free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities & Non-Profit Organizations. We recognize that this crisis has significantly accelerated the pace at which many other organizations have been pushed to embrace remote work, and many were not technologically equipped for this dramatic shift. SIM Boston asked member Ian Pitt from LogMeIn how his company is helping to address the current crisis, this is what he shared:įirst and foremost, to ensure the health and safety of our employees, our company has moved to a full remote work model during this COVID-19 crisis.
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